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User Support & Process Optimisation

User Support & Process Optimisation

  • Remote process monitoring & user support
  • Expert process optimization services
  • Save time with remote monitoring
  • We help where we can
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Customer Service Is in Our DNA

In Roxia, we strongly believe that people are the great differentiator. And guess what? We care about your businesses and keep our promises. We listen, understand, promptly respond and help. Roxia’s core processes and operative models orbit around the idea that value is co-created by forming a strategic partnership between you and us. We are agile and adjust the direction of our actions. The goal is to always maximise the value you can get from Roxia equipment. The constant development of our capabilities and competences is key to our success.

Roxia’s core processes and operative models orbit around the idea that:

  • Value is co-created by forming a strategic partnership between you and us.
  • We are agile and adjust the direction of our actions. The goal is to always maximise the value you can get from Roxia equipment.
  • The constant development of our capabilities and competences is key to our success.

Professional Know-How

We are proud of our people, products and solutions. Roxia’s Environmental Technologies team consists of true professionals in the field. Get support for your operations from the most qualified environmental experts.

You can count on us. We stand by your side in all project stages, from conceptual engineering to the equipment’s end-of-life. We have you covered with:

Spare part availability

Complete documentation

Excellent professional support

Strong, global organisation

Environmental Technologies Experts

What makes Roxia Environmental Technologies experts true professionals? Firstly, we are the original designers and developers of many of the technologies we employ. Moreover, we work in close-knit cooperation with our technology and solution partners to always be in control.

Who else could provide you with comprehensive knowledge, not only from the theoretical perspective but also from practical point of view? You can talk with our team to discuss how the technology might adapt to your existing processes. Or how our technology could be fully used to take your operations to the next level.

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We Achieve by Working Together

When you acquire Roxia equipment, you are not only getting the physical asset, you get also a strong team accompanying you during the whole life cycle journey. That is our commitment to you because Roxia stands on the shoulders of great talented people. We support you along the entire way.

Get the Most Out of Roxia Environmental Technologies

How do we support you along the entire life cycle of your investment? What tools will help you validate and keep track of our promise? With the help of user-friendly Roxia Digital Services. Read on and find out exactly how.

Overall view of the wastewater treatment process before the water reaches the sewers. Hätälä - Roxia.

From IoT to AIoT: Artificial Intelligence of Things

We ask ourselves how to bring out the best in customer service and our great team of experts? By adopting AIoT standards and creating smart products tailored to Environmental Technologies. If you would like to get the best out of the two, you can choose to go 4.0 and get IoT-ready Roxia equipment. How does it work?

The equipment is ready to connect to our smart cloud Roxia MalibuTM, a part of our Digital Solutions

Add the internet connection and it fires up

Malibu allows you to remotely monitor 24/7 the operational parameters of the environmental equipment

At any time, from any place, you can check trends, receive alarms and notifications in your email inbox or SMS

Remote Monitoring and Support in an Instant

Would you like to save loads of time and remotely monitor your process or equipment from anywhere in the world? We can make that happen.

Another benefit of our Malibu platform is remote support by Roxia experts. If you would like, we can receive the same process notifications. This allows us to quickly assess the situation, promptly respond and help solve any potential faults.

Remote support benefits are:

  • Saves precious time. You do not have to wait for someone to visit the site and check the issue in person. All that can be done in a few clicks.
  • Most of the operation problems can be diagnosed remotely.
  • Abnormal condition changes are automatically monitored without human intervention and notifications are automatically sent to your email or via SMS. When something is off, you will know right away.

Implement IIoT, make your water treatment process smart and save time!

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Related life cycle support

Maintenance and SparesProfessional Maintenance Support & Genuine Spare Parts

Get full maintenance services with global availability of all necessary spare parts for Roxia equipment.

Maintenance & Spares

Let’s talk and find the best solution for your business!

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If you have something on your mind, just let us know! We are more than happy to answer all your inquiries.

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Kauko Tanninen

President Central Asia

+7 708 102 24 66

Retha Schoeman

Sales Engineer Sub Saharan Africa and South Africa

+27 83 825 6805

Dan Stenglein

Sales Director North America

+1 667 500-2591

Sebastian Alcaino

Regional Sales Director South and Central America

+56977685284

Ronald Gaspar

Area Sales Manager South and Central America

+51 9 7973 5424

Sun Lin

Area Sales Manager, General Manager China

+86 21 52679628

Roope Kupias

Area Sales Manager, Finland

+358 40 860 4720

Dirk Otto

Sales Director, Central Europe

+49 (0) 2102 420 707

Thorsten Zogalla

Area Sales Manager SFP Filters, Central Europe

+49 7307 92170 116

Klaus Göde

Service Engineer, Central Europe

+49 (0) 162 408 88 58

Ian Mayhew

Filter Spares Sales and Service Manager North America

+1 667 668 0006

Markus Saloniemi

Director, Industrial Automation

+358 40 571 9520

Goran Metiljevic

Product Manager, Powerflo Solutions

+61 2 8005 2131

Petteri Taavitsainen

Sales Director, Scandinavia, Baltics, Turkey, Middle East, India, Japan, Australia & Oceania

+358405071107

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